Thingmagic Astra Bedienungsanleitung PDF herunterladen (Seite 72)

Appendix D: Troubleshooting

Astra User Guide 72

Appendix D: Troubleshooting

Troubleshooting Table

Table 9: Common Problems and Solutions

Reset to the Default Configuration

If you are experiencing a problem with the reader and are having difficulty pinpointing the

cause, it is useful to return the reader to a known state. The easiest method of doing this

is to reinstall the running version of firmware using the Firmware Upgrade Utility

with

“Revert to default settings” selected.

Problem Path to Solution

Cannot connect to reader over network

• Check your network settings by

Analyzing the Boot

Logs to make sure you’re trying the correct IP address.

• If the settings are wrong, try to

Using Safe Mode to get a

known network configuration,

• or

Reset to the Default Configuration and start the

configuration over.

Reader is not reading tags

• Verify LEDs are blinking according to

Interpreting the

Reader Indicator LED

• If they are, indicating active RF, make sure tags are in range.

• Check antenna cables

• Try known good Gen2 tags

• Increase

Reader RF Power

Reader error LED stays on

Following

Collecting Diagnostic Data for ThingMagic

Support and send to support.

Read “Performance” is slow Performance, as it relates to tag reading, is very usecase

dependent. Typically, it comes down to whether you are

trying to read lots of tags oncez or a few tags repeatedly. If

the reader settings aren’t correct for your usecase the

performance will appear poor.

• See the MercuryAPI Programmer’s Guide | Performance

Tuning section for details about settings.

• Use the Universal Reader Assistant | Options | Advanced ... |

Gen2 Settings to modify the settings for your usecase.

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